Ximena Rojas
Boulder · ximena.rojas@example.com
4 November 2026
Mr Daniel Ahn
Director of Documentation
Gunnison Cloud Systems
Subject: Application for Technical Writer
Dear Mr. Ahn,
Setup tickets fell 28% in a quarter after I rewrote our quickstart based on what support tickets showed. I would like to do that work at Gunnison Cloud Systems as your Technical Writer.
At Flatiron Data Systems I own 220 pages of guides, tutorials and reference for a cloud data platform used by about 3,000 customer companies. I publish with each release by working in the engineers' Git repository, every guide is reviewed by an engineer, and I test every procedure on a clean install before it ships. Each month I check search terms and fix the ten pages with the most failed searches and the lowest helpfulness votes.
Gunnison moving its docs into the engineers' repository is the step I would most like to help with, because I already work that way in Git and Markdown, with Docusaurus and OpenAPI for reference. A two-person team also needs engineers who can draft well, and I maintain a style guide and templates used by six engineers who write first drafts. Backup software is a product where a wrong step costs trust, which is why I take the advert's line on testing procedures before they ship so seriously. I started in support content at Pearl Street Software, raising the article helpfulness vote from 62% to 79%.
My three public samples at ximenarojas.example.com are the setup quickstart, an API authentication guide and a release notes page, each opening with a line on its audience. Reading one before we talk would give us something concrete to discuss.
Best regards,
Ximena Rojas