Soraya Haddad
Austin · soraya.haddad@example.com
4 November 2026
Mr Andre Whitfield
Director of Engineering
Rio Verde Payments Technology
Subject: Application for Scrum Master
Dear Mr. Whitfield,
Sprint goals met went from 58% to 85% in a year across my three product teams once we sized stories together and limited work in progress. I am applying for the Scrum Master role at Rio Verde Payments Technology to help more teams reach that kind of steadiness.
At Brightwater Health Software I serve three product teams of 22 people, running sprint planning, Daily Scrums, reviews and retrospectives. A weekly look at blocked items, together with smaller stories, cut average cycle time from nine days to five. When something is stuck I take it to the product owner or engineering lead, and blockers are removed within one working day. I coached two new product owners on backlog refinement until their backlogs were ready two sprints ahead, so planning never starts from an empty list. I came to the role from project coordination at Pecan Ridge Digital, where I ran 12 web and mobile projects with budgets of up to $200,000, introduced two week sprints for a team of eight and led the team's first agile change.
Rio Verde moving from yearly to quarterly releases is the change I most want to help with, because it is where teams stop guessing and start forecasting. Health software and payments share the same pressure: regulated work, careful releases and leaders who need dates they can trust. To report on flow, I give leadership sprint goals met, cycle time and escaped defects on one Jira dashboard each sprint, and I keep velocity inside the teams, because once it is compared between teams it stops measuring anything useful. Seven teams are more than I serve today, so I would start with the two whose goals slip most often and share what works with the others through a short monthly review.
Joining one sprint review and one retrospective as an observer before any offer would let us both judge the fit. Afterwards, I could share what I noticed and the first change I would suggest.
Sincerely,
Soraya Haddad