Ashwini Thool
Nagpur, Maharashtra · ashwini.thool@example.com
5 November 2026
Mr Anand Wankhede
Chief Manager, Loans
Bhivapur Lakeside Co-operative Bank
Subject: Application for Loan Officer
Dear Mr Wankhede,
Gross NPA on my ₹24 crore portfolio has stayed under 1.5% because no file goes to the sanctioning committee until I have checked income, existing EMIs and CIBIL history. I am applying for the Loan Officer post at Bhivapur Lakeside Co-operative Bank.
At Kanhan Valley Co-operative Bank I process about 14 personal and MSME loans a month. Before every signing I walk the borrower through the Key Fact Statement, covering rate, processing fee, EMI and foreclosure terms in Marathi, Hindi or English, so nobody signs for a cost they did not expect. Each file holds KYC, income proof and security documents, and the concurrent auditor returned none of mine last year. I also follow up SMA-1 and SMA-2 accounts every week, so most are regularized before they turn into NPAs.
Bhivapur Lakeside's new small business lending is what drew me, since MSME loans are already half of my monthly work. Your plan to train branch staff to refer members matters to me as well. I started as a teller at Vardhanta Small Finance Bank, referring about ten customers a month to the loans desk, so I know what a useful referral looks like from the counter. My monthly loan clinic, where about 20 members drop in without an appointment, is also where I learned to explain the Key Fact Statement clearly to borrowers before they apply.
A blank copy of the checklist I use before recommending an MSME loan is ready to bring to the interview. How are referrals from your branch staff shared among the loan officers today?
Warm regards,
Ashwini Thool