Business Analyst Cover Letter Example

Six days became three. That is the average time a claim now takes at Wharfeholme Insurance since the claims team and I redesigned how claims come in, and it is the kind of change I want to help Aire Valley Mutual make as Business Analyst for Claims Change.

Most of my week goes on requirements. I gather and write them with 20 claims staff and two development teams, so both sides sign off the same wording, and I keep the backlog and defects in Jira. When I mapped 14 of our processes, I found five steps that repeated work, and the team removed them. Every two weeks I report progress to the program board, including what has slipped and why.

A mutual that answers to its members feels close to the public service work where I started. At Holbeck Vale Civic Services I handled reports and data requests for the housing team before I wrote 40 user stories for its new repairs system and analyzed three years of repair data to show where delays began. Aire Valley's move to a new claims system is the part of this role I most want, because acceptance testing before releases is where I am strongest: I log every defect with clear steps to reproduce, so developers can fix it without a second meeting.

The intake process map from Wharfeholme, with names removed, fits on two pages. Bringing it to an interview would let us talk about which steps we cut, which we kept and what I would look at first in your claims journey. If your process includes a written exercise, a short requirements brief built from a claims scenario is the kind of task I enjoy.