Dwayne Mitchell
Phoenix · dwayne.mitchell@example.com
4 November 2026
Mr. Carl Reyes
Service Manager
Superstition Heating and Cooling
Subject: Application for Senior HVAC Technician
Dear Mr. Reyes,
Out of roughly 600 service visits a year, fewer than 5% send me back to the same house for the same fault. I want to keep that record going as Senior HVAC Technician at Superstition Heating and Cooling, after eight years in the trade and the last three as a senior technician in Phoenix.
Each month I install and commission about five systems, mostly in homes and small shops. On service calls I find the fault with Fieldpiece digital gauges, Fluke meters and the manufacturer's guide, then tell the customer what the repair involves and what it will cost before I pick up a tool. I also run a pre-summer tune-up program for 300 customers that cut emergency breakdown calls by a fifth, which moves work out of the hottest weeks and keeps fewer families waiting in the heat.
Superstition Heating and Cooling renews a maintenance plan for 4,000 homeowners every spring, more than ten times the program I built, and that scale is the main reason I am applying. I have seen what a well-run tune-up season does to the summer call board, and I want to run seasonal maintenance programs where the effect is felt across a whole valley. A plan that size also needs juniors who handle refrigerant correctly on every visit. I hold EPA Section 608 Universal certification and already train two junior technicians in safe refrigerant handling and site checks, the way I was trained during three years as an apprentice. I can also talk a customer through a repair in Spanish.
Spending a day on one of your 22 trucks would let us both see whether my pace suits your service calls. Before then, here is the question I keep coming back to: how are the 4,000 spring visits shared between your senior technicians and the juniors they train?
Sincerely,
Dwayne Mitchell